University of Memphis Fogelman College of Business & Economics

BBA in Management Information Systems

August 2014 - May 2018

Salesforce Courses | July - August 2018

Administration Essentials for New Admins (ADM201)

Declarative Development for Platform App Builders in Lightning Experience (DEX402)

Work Experience

Salesforce Consultant

With a focus on Service Cloud and FSL within the Field Service, Media, and Retail Industries
July 12th 2019 - Present

Salesforce Consultant

  • Attends Request for Proposal workshops to assess the current state of a potential client’s CRM solution & processes.
  • Creates multiple estimated budgets, LOE estimation, project plans and timelines, platform solution designs, and resource recommendations for potential clients.
  • Help in growing TCS’s client base by over $1M+ for new project work and technology support.
  • Documenting and providing advice for clients to decide on DevOps tool to scale their Salesforce development process. Which resulted in better productivity and visibility for leadership into on-going development.
  • Collaborating directly with TCS’s North America Salesforce Practice Director to deliver proposals to help expand TCS SFDC practice’s presence within the Field Service Industry.

Business Analyst

With a focus on Field Service Lightning within the Utilities and Resource Industry
May 30th 2018 - June 29th 2019

Business Analyst

  • Delivered Sales Cloud Solution to 5,000 users to a Fortune 20 Retail Banking Client.
  • Collaborated with multiple competitors to successfully implement the first-ever large-scale Field Service Lighting platform for a Major Energy Supplier in the Northeastern United States.
  • Served as Solution Architect for a new implementation of Field Service Lightning to another line of business.
  • Constructed multiple flows based on complex business logic and processes, that end users would input data into to capture attributes for compliance and regulatory purposes.
  • Discovered and created proof of concepts for upcoming features of Field Service Lightning, to ensure the integrity, stability, and feasibility for our client.

Technical Expert

With a focus on mobile devices, customer excellence, and mentorship subordinates.
July 2nd 2016 - May 20th 2018

Technical Expert

  • Lead change in the Genius Bar that resulted in increased productivity and NPS.
  • Supported and kept up to date technical and product knowledge on a evolving product line.
  • Outperformed peers in average iPhone repair time and productivity on the floor.


Projects and Activities

Future Alumni of Memphis | May 2015 - 2018

- Vice President

Student Ambassador Board | September 2014 - 2018

- Executive Member

Student Ambassador Board | May 2015

- Rookie of the Year Award

Alternative Winter/Spring Break | August 2015 - Feb 2017

- Logistics Lead


Field Service Lightning

Service Cloud



Field Service Domain Knowledge

Agile Methodolgies

Process Documentation and Design

Change Management

Web Design

System Analysis and Design




Field Service University

Field Service


IC Agile