TECHNOLOGY ENTHUSIAST | CONSULTANT | INNOVATOR | EXPLORER | ASPIRING ENTREPRENEUR

Education

University of Memphis Fogelman College of Business & Economics

BBA in Management Information Systems

August 2014 - May 2018

Salesforce Courses | July - August 2018

Administration Essentials for New Admins (ADM201)

Declarative Development for Platform App Builders in Lightning Experience (DEX402)

Work Experience

Salesforce Consultant

With a focus on Service Cloud and FSL within the Field Service, Media, and Retail Industries
July 12th 2019 - Present

Salesforce Consultant

  • Attends Request for Proposal workshops to assess the current state of a potential client’s CRM solution & processes.
  • Creates multiple estimated budgets, LOE estimation, project plans and timelines, platform solution designs, and resource recommendations for potential clients.
  • Help in growing TCS’s client base by over $1M+ for new project work and technology support.
  • Documenting and providing advice for clients to decide on DevOps tool to scale their Salesforce development process. Which resulted in better productivity and visibility for leadership into on-going development.
  • Collaborating directly with TCS’s North America Salesforce Practice Director to deliver proposals to help expand TCS SFDC practice’s presence within the Field Service Industry.

Business Analyst

With a focus on Field Service Lightning within the Utilities and Resource Industry
May 30th 2018 - June 29th 2019

Business Analyst

  • Delivered Sales Cloud Solution to 5,000 users to a Fortune 20 Retail Banking Client.
  • Collaborated with multiple competitors to successfully implement the first-ever large-scale Field Service Lighting platform for a Major Energy Supplier in the Northeastern United States.
  • Served as Solution Architect for a new implementation of Field Service Lightning to another line of business.
  • Constructed multiple flows based on complex business logic and processes, that end users would input data into to capture attributes for compliance and regulatory purposes.
  • Discovered and created proof of concepts for upcoming features of Field Service Lightning, to ensure the integrity, stability, and feasibility for our client.

Technical Expert

With a focus on mobile devices, customer excellence, and mentorship subordinates.
July 2nd 2016 - May 20th 2018
      

Technical Expert

  • Lead change in the Genius Bar that resulted in increased productivity and NPS.
  • Supported and kept up to date technical and product knowledge on a evolving product line.
  • Outperformed peers in average iPhone repair time and productivity on the floor.
                                              

      
    

Projects and Activities

Future Alumni of Memphis | May 2015 - 2018

- Vice President

Student Ambassador Board | September 2014 - 2018

- Executive Member

Student Ambassador Board | May 2015

- Rookie of the Year Award

Alternative Winter/Spring Break | August 2015 - Feb 2017

- Logistics Lead

Skills

Salesforce
Field Service Lightning

Salesforce
Service Cloud

Salesforce
Administrator

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Field Service Domain Knowledge

Agile Methodolgies

Process Documentation and Design

Change Management

Web Design

System Analysis and Design

Certifications

Salesforce

Adminstrator

Field Service University

Field Service

Accenture

IC Agile