University of Memphis Fogelman College of Business & Economics
BBA in Management Information Systems
August 2014 - May 2018
Salesforce Courses | July - August 2018
Administration Essentials for New Admins (ADM201)
Declarative Development for Platform App Builders in Lightning Experience (DEX402)
With a focus on Service Cloud and FSL within the Field Service, Media, and Retail Industries
July 12th 2019 - Present
Attends Request for Proposal workshops to assess the current state of a potential client’s CRM solution & processes.
Creates multiple estimated budgets, LOE estimation, project plans and timelines, platform solution designs, and resource recommendations for potential clients.
Help in growing TCS’s client base by over $1M+ for new project work and technology support.
Documenting and providing advice for clients to decide on DevOps tool to scale their Salesforce development process. Which resulted in better productivity and visibility for leadership into on-going development.
Collaborating directly with TCS’s North America Salesforce Practice Director to deliver proposals to help expand TCS SFDC practice’s presence within the Field Service Industry.
With a focus on Field Service Lightning within the Utilities and Resource Industry
May 30th 2018 - June 29th 2019
Delivered Sales Cloud Solution to 5,000 users to a Fortune 20 Retail Banking Client.
Collaborated with multiple competitors to successfully implement the first-ever large-scale Field Service Lighting platform for a Major Energy Supplier in the Northeastern United States.
Served as Solution Architect for a new implementation of Field Service Lightning to another line of business.
Constructed multiple flows based on complex business logic and processes, that end users would input data into to capture attributes for compliance and regulatory purposes.
Discovered and created proof of concepts for upcoming features of Field Service Lightning, to ensure the integrity, stability, and feasibility for our client.
With a focus on mobile devices, customer excellence, and mentorship subordinates.
July 2nd 2016 - May 20th 2018
Lead change in the Genius Bar that resulted in increased productivity and NPS.
Supported and kept up to date technical and product knowledge on a evolving product line.
Outperformed peers in average iPhone repair time and productivity on the floor.
Projects and Activities
Future Alumni of Memphis | May 2015 - 2018
- Vice President
Student Ambassador Board | September 2014 - 2018
- Executive Member
Student Ambassador Board | May 2015
- Rookie of the Year Award
Alternative Winter/Spring Break | August 2015 - Feb 2017